Challenges

• The demand for pet care in developed countries is increasing, but there are not many choices of management software for this market share
• Handle country-specific requests for local experience, culture and laws
• Upgrade the software system developed from the early 2012 to mobile and cloud computing platforms to meet the increasing needs of customers

Conclusion

• Development of medical examination and treatment management software used for more than 2000 veterinary clinics in Germany, Austria, Switzerland...
• Integrate with third-party applications to diversify the appointment booking channel via mobile applications, and web portal in parallel with traditional appointment scheduling at the counter or via the call center
• Integrate most of the payment channels widely used in Europe
• Build a flexible reporting system with customer needs, customers can actively build newspaper templates right on the software
• Build a flexible reminder system via Email and SMS
• Link with testing laboratories to create a closed process to process and receive results automatically. At the same time, the system also builds a direct connection to the laboratory machines to read the results automatically

Web Portal

• Build a new customer registration portal at the clinic to help customers proactively provide information to the clinic to save waiting time for support staff

Mobile Applications

• Customer management
• Pets management
• Medical examination and treatment schedule management
• Prescriptions management
• Documents, medical examination and treatment results management
• Invoices and payment history management
• Reports management
• Inventory and drug list management
• Testing equipment and machines, analyzers management

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