Challenges Get rid of the current old-school, manual process with lots of paper works Revolutionize fragmented, unfocused partner network of Daikin Build a focused, linked data system throughout the product's lifecycle Build a system that updates real-time specification, reports from all participants Create effective sale campaign and boost service sales Build Daikin's smart device management and connection system Link global Daikin's production, sales and after-sales distribution channels Create a consistent and unified management system for Daikin Global Conclusion
Alongside their management team, we help breathe life to a super ecosystem which ensures operation need and also acts as an on-demand aggregator serving end-users.
A successful digital transformation for whole ecosystem Attract 50,000 new customers in Vietnam 70,000 service orders Run the whole operation system smoothly with transparent procedures and workflow Build a complete, centrally-managed digital model for technician, technical partner through mobile app and web portal Build a complete, centrally-managed digital model for seller, dealer through mobile app and web portal Digitize, create process for data life cycle from factory, sale, service Build data transparency for KPI system so that managers can rely on it to evaluate employees' performances Build features to run marketing, business campaigns Build mobile apps, web apps directly connected with Daikin global Improve productivity, increase profits, and reduce human risks Successfully build IOT system for Daikin Web Portal
An interaction portal for Daikin's internal system, managing all users, parties on the same unified software platform, with transparency and data standardization:
Administration Sale Warehouse Marketing Technical Station Technical Partners Call center Mobile Applications
Application for Personal/ Business Customer:
Request Daikin service for repair and maintenance via online application Use your location to find a technician who can quickly and reliably meet your requirements. You will see the identification image and the technical evaluation criteria of the technician Detailed information about test results and service receipt are provided and sent to your email. After using the service, you can rate and give feedback to Daikin to improve the service quality.
Application for Technician:
Technicians can actively receive warranty, repair and maintenance service requests for DAIKIN services Easily track and check service requests on the application Display the location and route of the technician to the customer Support technician to diagnose the fault, the cause of damage based on the phenomenon of the machine Supplying equipment information, components details, technical drawings Preferential policies and training support from DAIKIN VIETNAM for technicians
Application for Administration
Application for Smarthome Devices
Application for Warehouse