Business Analyst (Healthcare Technology)

Key Responsibilities

1. Business Analysis & Requirements Gathering

• Analyze and assess business processes within hospitals, clinics, and HIS (Hospital Information System) modules, including Registration, Clinical Examination, Billing, Pharmacy, Laboratory, Health Insurance, and related functions.
• Gather, clarify, and prioritize requirements from clients and stakeholders, including doctors, nurses, accountants, and hospital administrators.
• Conduct gap analysis between current workflows and proposed technology solutions, recommending improvements tailored to healthcare operations.

2. Documentation & Requirement Specification

• Prepare business analysis documents, including Business Requirement Documents (BRD), Software Requirement Specifications (SRS), User Stories, Use Cases, and Process Flow Diagrams.
• Define business requirements for integrations between healthcare systems and external platforms such as patient applications, self-service kiosks, payment gateways, and AI systems.
• Support the development of data dictionaries and document data structures and data flows for system development and integration purposes.

3. Stakeholder Management & Project Coordination

• Act as the liaison between healthcare clients and the development team, ensuring business requirements are accurately understood and implemented.
• Work closely with developers to clarify requirements throughout the design and development process.
• Develop business test scenarios, support User Acceptance Testing (UAT), and participate in solution validation with clients.
• Monitor project progress, manage change requests, and ensure alignment between project scope and implementation.

Requirements

• Bachelor's Degree or Diploma in Information Technology, Healthcare, Healthcare Management, or related fields.
• Practical experience and strong understanding of healthcare operations, including hospital/clinic workflows or Hospital Information Systems (HIS). This is a mandatory requirement for the role.
• Good understanding of healthcare service workflows and health insurance (BHYT) reimbursement processes.
• Strong analytical, logical thinking, and problem-solving skills.
• Ability to create clear and structured business analysis documentation (BRD, SRS, User Stories, etc.).
• Strong communication, interviewing, and presentation skills, with the ability to work effectively with both business users and technical teams.
• Basic SQL querying skills and knowledge of system integration concepts (API/REST, JSON/XML) are advantageous.

Highly Preferred

• Previous experience as a Business Analyst for healthcare technology products or projects such as HIS, EMR/EHR (Electronic Medical Records), telemedicine platforms, or patient applications.
• Healthcare professionals (doctors, nurses, pharmacists, laboratory technicians, etc.) transitioning into technology-related roles.
• Experience working with Health Insurance, Pharmacy, Billing, and Laboratory modules.
• Knowledge of healthcare interoperability standards such as HL7 and FHIR.
• Familiarity with process modeling and wireframing tools (BPMN, Figma, draw.io, etc.) and requirement management tools (Jira, Confluence, etc.).

Benefits

• Competitive salary based on qualifications and experience.
• Social insurance and statutory benefits in accordance with Vietnamese labor regulations.
• Opportunity to work on digital transformation projects within the healthcare sector.
• Professional, innovative, and collaborative working environment.
• Career development opportunities in healthcare technology and business analysis.
• Team-building activities, company events, and annual celebrations.

Location:

Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City