Nexlab Technology - Project WOW - Technical Service Booking

Client

WOW

Scope

Web, iOS, Android

Types

Service, Internal System, Payment, Voucher, Booking

Goal

Create a platform to connect construction contractors and customers with needs in the civil construction market

All Works

WOW is an application that allows users (customers) to connect more easily with professional, dedicated domestic helpers, electricians, and plumbers from WOW.

Challenges

There are not many digital platforms to connect contractors and customers in the market
Solve the problem of utility service needs for households/ companies of customers in big cities
Expand access to individual customers of small and medium-sized construction contractors
Create a business model that can be scaled across the country

Complete a digital product to solve the market problem at a reasonable cost

Conclusion

Successfully launch WOW products for some markets in Hanoi, Da Nang, ...
Attract hundreds of contractors at major components in Vietnam
Successfully connect thousands of orders for customers in need
Successfully build an end-to-end order management system, connecting contractors and customers
Build a flexible service package management mechanism for contractors at a reasonable cost
Offer a wide selection, from mobile apps to web apps for both contractors and customers
Improve profit efficiency, service quality

Web Portal

Internal operating and system management page for WOW with a unified software platform and standardized data:

Users management
Customers management
Contractors management
Orders management
Service
Payment
Promotions
News
System

Mobile Applications

App includes mobile application and web application for customers:

Account management
Contractors search
Service orders booking
Orders management
Payments management
News and promotions

App includes mobile application and web application for contractors:

Account management
Service orders booking
Orders management
Payments management
Service package management
Employee management
News and promotions

WOW