Build a software system to manage appointment booking and medical examination for veterinary clinics (including pets, and farm animals) for customers in Germany and nearby countries
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Challenges
The demand for pet care in developed countries is increasing, but there are not many choices of management software for this market share
Handle country-specific requests for local experience, culture and laws
Upgrade the software system developed from the early 2012 to mobile and cloud computing platforms to meet the increasing needs of customers
Conclusion
Development of medical examination and treatment management software used for more than 2000 veterinary clinics in Germany, Austria, Switzerland...
Integrate with third-party applications to diversify the appointment booking channel via mobile applications, and web portal in parallel with traditional appointment scheduling at the counter or via the call center
Integrate most of the payment channels widely used in Europe
Build a flexible reporting system with customer needs, customers can actively build newspaper templates right on the software
Build a flexible reminder system via Email and SMS
Link with testing laboratories to create a closed process to process and receive results automatically. At the same time, the system also builds a direct connection to the laboratory machines to read the results automatically
Web Portal
Build a new customer registration portal at the clinic to help customers proactively provide information to the clinic to save waiting time for support staff
Mobile Applications
Customer management
Pets management
Medical examination and treatment schedule management
Prescriptions management
Documents, medical examination and treatment results management
Invoices and payment history management
Reports management
Inventory and drug list management
Testing equipment and machines, analyzers management