Nexlab Technology - Project Daikin Apps

Client

Daikin Industries, Ltd.

Scope

Web Portal, iOS & Android

Types

Product, Internal System, ERP, Warehouse, E-commerce, KPI

Goal

Case study for Daikin global in digitizing business, replacing all traditional tools, apps

All Works

Daikin is the global No.1 air conditioning manufacturer. We help Daikin to digitalize their whole ecosystem (warehouse, sale/ business, service).

Challenges

Get rid of the current old-school, manual process with lots of paper works
Revolutionize fragmented, unfocused partner network of Daikin
Build a focused, linked data system throughout the product's lifecycle
Build a system that updates real-time specification, reports from all participants
Create effective sale campaign and boost service sales
Build Daikin's smart device management and connection system
Link global Daikin's production, sales and after-sales distribution channels
Create a consistent and unified management system for Daikin Global

Conclusion

Alongside their management team, we help breathe life to a super ecosystem which ensures operation need and also acts as an on-demand aggregator serving end-users.

A successful digital transformation for whole ecosystem
Attract 50,000 new customers in Vietnam
70,000 service orders
Run the whole operation system smoothly with transparent procedures and workflow
Build a complete, centrally-managed digital model for technician, technical partner through mobile app and web portal
Build a complete, centrally-managed digital model for seller, dealer through mobile app and web portal
Digitize, create process for data life cycle from factory, sale, service
Build data transparency for KPI system so that managers can rely on it to evaluate employees' performances
Build features to run marketing, business campaigns
Build mobile apps, web apps directly connected with Daikin global
Improve productivity, increase profits, and reduce human risks
Successfully build IOT system for Daikin

Web Portal

An interaction portal for Daikin's internal system, managing all users, parties on the same unified software platform, with transparency and data standardization:

Administration
Sale
Warehouse
Marketing
Technical Station
Technical Partners
Call center

Mobile Applications

Application for Personal/ Business Customer:

Request Daikin service for repair and maintenance via online application
Use your location to find a technician who can quickly and reliably meet your requirements.
You will see the identification image and the technical evaluation criteria of the technician
Detailed information about test results and service receipt are provided and sent to your email.
After using the service, you can rate and give feedback to Daikin to improve the service quality.

Application for Technician:

Technicians can actively receive warranty, repair and maintenance service requests for DAIKIN services
Easily track and check service requests on the application
Display the location and route of the technician to the customer
Support technician to diagnose the fault, the cause of damage based on the phenomenon of the machine
Supplying equipment information, components details, technical drawings
Preferential policies and training support from DAIKIN VIETNAM for technicians

Application for Administration

Application for Smarthome Devices

Application for Warehouse

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Daikin Apps